Frequently Asked Questions
Everything you need to know about our natural and toxin-free beauty solutions.
Are Mamaearth products completely natural and safe?
Yes, all our products are MadeSafe certified, meaning they are formulated with natural ingredients and are free from harmful chemicals like sulfates, parabens, phthalates, and mineral oils.
How long does it take for my order to be delivered?
Standard shipping usually takes 2-5 business days depending on your location. You will receive a tracking link via SMS and email once your order is dispatched.
What is your return and refund policy?
We offer a hassle-free return policy within 7 days of delivery if the product is damaged, defective, or incorrect. Refunds are processed to the original payment method or as wallet credits.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. A small convenience fee may apply to COD orders which will be visible at checkout.
Are your beauty products suitable for sensitive skin?
Our products are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order status?
You can track your order by visiting the 'Track Order' section on our website or by clicking the tracking link sent to your registered mobile number and email.